This procedure applies to most general complaints which a school is likely to receive from parents.
It is not intended to cover those aspects of school life for which there are specific statutory requirements, including complaints about the delivery of the National Curriculum and the provision of collective worship and religious education, complaints about special needs assessments, or complaints about schools admissions and exclusions. In addition, allegations of child abuse, financial improprieties or other criminal activities will be dealt with through different procedures, as will complaints about contracted staff.
General Principles
The following principles will be observed whenever a complaint is made.
Procedures should be as speedy as possible. Each stage of the procedure has known time limits. Where it is not possible to meet these, information about progress will be given to the complainant.
Confidentiality. We will treat conversations and correspondence with discretion. However, from the outset all parties to a complaint need to be aware that some information may have to be shared with others involved in the operation of the complaints procedure.
Anonymous complaints. We will usually disregard anonymous complaints unless the complainant is prepared to identify themselves.
Record keeping. Complaints will be recorded and monitored termly by the Headteacher and reported to the Governing Body.
For more information please read our Complaints Policy below.
