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  • Home
  • About Us

    • About GT
      • Head’s Welcome
      • School Vision
      • Meet the Staff
      • Admissions
      • School Performance
      • It’s Good to Be Green
      • Vacancies
      • School Council
      • Lettings
    • School policy
      • Ofsted Reports
      • Policies
      • School Sports Grant
      • Attendance
      • Pupil Premium
      • School Values
      • GDPR
    • Governance
      • Meet The Governors
      • Governors Meetings
      • Committees
      • The Role of the Governors
    • Join Us
      • Join the Nursery
      • Join the Primary School
      • Join as a Member of Staff
  • News

    • Calendar
    • News Archive
    • Newsletters
    • EYFS Newsletters
    • Term Dates
    • Photo Gallery
  • Provision

    • Teaching & Learning
      • The School Day
      • EYFS
      • SEND
      • Place2Be
      • Learning
      • Assessment
    • Curriculum
      • Phonics
      • Maths
      • English
      • Science
      • Philosophy
      • Humanities
      • Computing
    • More Curriculum
      • Music
      • Modern Languages
      • PE
      • RE
      • Art and D&T
      • Homework
    • Extended School
      • After School Club
      • Breakfast Clubs
      • Educational Visits
      • Commando Joe
      • Gardening
  • Classes

    • Nursery
    • Reception
    • Year 1
    • Year 2
    • Year 3
    • Year 4
    • Year 5
    • Year 6
  • Parents

    • Parent and School
      • School Dinners and Packed Lunches
      • Safeguarding
      • Complaints Procedure
      • PTFA
    • Care Of Your Child
      • Useful Links
      • Parent Pay
      • Home School Agreement
      • Parental Permission Forms
      • E-Safety
      • School Uniform
      • Parent View
      • Workshops
      • Volunteering
      • Health & Wellbeing
  • Contact

Complaints Procedure

This procedure applies to most general complaints which a school is likely to receive from parents.

It is not intended to cover those aspects of school life for which there are specific statutory requirements, including complaints about the delivery of the National Curriculum and the provision of collective worship and religious education, complaints about special needs assessments, or complaints about schools admissions and exclusions. In addition, allegations of child abuse, financial improprieties or other criminal activities will be dealt with through different procedures, as will complaints about contracted staff.

General Principles

The following principles will be observed whenever a complaint is made.

  1. Procedures should be as speedy as possible. Each stage of the procedure has known time limits. Where it is not possible to meet these, information about progress will be given to the complainant.
  2. Confidentiality. We will treat conversations and correspondence with discretion. However, from the outset all parties to a complaint need to be aware that some information may have to be shared with others involved in the operation of the complaints procedure.
  3. Anonymous complaints. We will usually disregard anonymous complaints unless the complainant is prepared to identify themselves.
  4. Record keeping. Complaints will be recorded and monitored termly by the Headteacher and reported to the Governing Body.

For more information please read our Complaints Policy below.

  • Complaints-policy
Related Pages
  • School Dinners and Packed Lunches
  • Safeguarding
  • Complaints Procedure
  • PTFA
Related Documents
  • Complaints-policy
Contact Details

George Tomlinson Primary School
Harrington Road
Leytonstone
London
E11 4QN

Tel: 020 8539 3577
Email: Email Us

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